Frequently Asked Questions…

Q: Why do you call your company the “REAL DEAL”?

A: We consider Maids of Honor House Cleaning the “Real Deal” because we simply offer our customers a no-nonsense, get-the-job-done housecleaning service that most other companies don’t provide. We focus on using products that get results, using a system and checklist to ensure a consistent cleaning every time, and we hire quality focused individuals who undergo an extensive training process.

Q: How much can I expect to pay for a cleaning?

A: We estimate each home individually. The differences in cleaning time caused by furniture, artwork, children, pets and other variables can make quite a difference. We want to be sure that any of your special needs are accounted for, also. When you call us, we will schedule an appointment for a no-obligation estimate . We’ll look at each room and discuss with you the tasks that are required and explain exactly what we will do. Then we’ll finish up with a written estimate. You’ll find us to be affordable and fair. Will you be able to find someone cheaper? Of course you can, and many of our clients are former customers of those cheaper services. To get an estimate for cleaning your home, please go to our Estimate page.

Q: Do I have to sign a long-term contract?

A: No, not at all. We’re happy to earn your business each time we clean, and we’ve built this company by doing just that. If you do need to cancel or reschedule, we do have paperwork that confirms we require at least a 48 hour (business hours) notice so there will be no need to charge a $20 service fee. There will be a $20 service fee for a cancellation without a 48 hour working day notice or $50 fee when we are locked out of the house due to travel time and scheduling.

Q: What is your “real” promise? What if I’m not happy with the cleaning?

A: We guarantee to make it right within 24 hours from the cleaning. Just contact us and we’ll either make it up on the next visit, or send a team back to your house at your convenience to take care of it. What we won’t do is give you the run-around about it. We are a company with integrity. We want our customers to have an excellent experience with us, time after time.

Q: Do we have to be home for the cleaning?

A: No, you don’t. Many of our clients have schedules that don’t allow that. We will work out an arrangement with you that will allow us access. Most clients entrust us with keys to their homes, which we keep secured in our office and issue on your cleaning day to the team leader assigned to your home

Q: Do I have to lock up my pets?

A: Our employees like pets and are happy to have them around, as long as the pets feel the same way! We’d like the opportunity to be introduced to them by you on the first visit, if possible. We’ll have all the information about the pets and their needs on our checklist for future visits.

Q: Do you always send the same people?

A: Yes, in the beginning. You see, we have our cleaners on a rotation cycle, just like your rooms for Spring Cleaning so that the quality of the clean is assured. Also, so that the cleaners pay attention to the checklist and don’t get in too much of a routine with the same house, which can lead to boredom.

Let me explain how we do it. For the first month or two, a team of two will be assigned to your home. One will be a team leader who is responsible for the quality of the clean, then the non-team leader will be rotated out and another cleaner who is either a team leader or ready to be a team leader will come in.

A month later the first team leader will rotate out and either a new team leader will come in or the 2nd cleaner will become a team leader, depending on ability and so on until all cleaners have been in your house a couple of times and will know how to get there and will know your house. This way we can assure the constant quality of the clean and cover vacation or sick schedules.

Q: Do you bring your own cleaning supplies?

A: Yes, we bring all our own supplies, chemicals and tools. Our cleaning system is very specific about what we need and our employees are trained in the use of the tools and chemicals.

Q: What happens if someone gets hurt in my home?

A: Our employees are all covered by Workman’s Compensation Insurance and any on-the-job injury is handled through that system. You or your insurance carrier are not involved.

Q: Can I trust the people you send to my home?

A: We are very particular about the people we hire. We scrupulously check references, run background checks, and require each employee to be bondable. We put them through a training program under the supervision of an experienced team leader for at least two weeks. Only 52% of our applicants seeking work with us actually pass the certification test required to be a Maids of Honor cleaner. We assign employees to customer homes in teams. Having taken all these prudent precautions, we then are fully bonded and insured to cover you for any breakage or loss for which we are responsible.

Q: I’ve heard that I might have to pay taxes if I hire a housecleaner.

A: if you hire an individual, you indeed might have to pay Social Security, Workman’s Comp, payroll withholding and who knows what else. Not when you hire Maids of Honor, though. We handle all the paperwork and pay all the taxes for our employees.

Q: Can I hire your housecleaners directly?

A: No. Our Service Agreement states that you agree not to hire any past or present Maids of Honor employee for any purpose whatsoever. In the event that you feel that you must hire this person, there will be a substantial referral fee that will be due in full immediately upon employment or use of the employee/past employee, regardless of whether the employment is regular employment or on a contract basis.

We go the extra mile to make sure you are more than satisfied. We welcome your comments and referrals, just click on our Comments card. Give us a call today!

Q: Is there a cancelation fee?

A. We require a $75 cancel fee after closing of previous day, any lock outs or sending the team away without cleaning on the day of.

Q: What kind of training does your staff receive?

A: We are very careful about picking the right staff to join our team. Generally only 1 out of every 20 respondents to our employment listings qualify to work for our company. After hiring the most eager and brightest candidates we begin a 40 hour, 6 part training program with standards testing that they must complete before becoming an employee. If a team member wants to become a Trainer or Supervisor, he or she must undergo additional training. And, we have an on going weekly continued education training to keep all of our staff up on the latest techniques in cleaning, customer service, and problem solving.